From The CEO
Dear Customers and Partners
Thank you for a great 2013 together. Satcom1 is excited to keep servicing you in 2014 and therefore HAPPY NEW YEAR to all our customers and partners, and also to our Chinese customers and partners, who also just entered their New Year.
Year 2014 will be an equally exciting satellite year as 2013 was. In 2013, services on Inmarsat generation 3 satellites (I-3) were moved to I-4, with an effect of few services such as Aero Classic Fax and PC-modem-data being depleted. Today, Satcom1 offers Fax Over IP as a service feature replacing Aero Classic Fax to provide you consistency in the service. On top of that, Inmarsat will be migrating services from I-4 to its new Alphasat satellite soon to ensure best quality of service to the EMEA region, where the new satellite is located (see more information in article below).
Inmarsat is also launching the Inmarsat GX satellites network (I-5) and the first launch on December 8th, 2013 was successful. In 2014 GX satellite network is being finalized into orbit and Honeywell is completing the GX hardware with first hardware shipments March 31st, 2015. GX will provide high bandwidth at flat monthly rates and be very attractive to Airbus and Boeing business jet customers requiring substantial bandwidth on-board.
Furthermore, new hardware terminals for High Data Rate (HDR) are about to be released from manufactures e.g. Cobham and Honeywell and we are ready to service these for activation. The HDR is suitable for helicopter operations and also enables error-free streaming class services and lower operations cost for customers needing streaming services.
Satcom1 is also adding a lot of new services and innovation to our portfolio in 2014, some are still under final R&D, but direct newsletter Sat2U will keep you updated on our latest developments coming to the market. Alternatively, you are welcome to attend Satcom1 annual events hosted around the globe in order to keep yourself updated on the news.
It is a core aim for Satcom1 that we continue to focus on our end-customers and partners to ensure best services are brought to market. We will support you and make sure there will be no fleet interruptions with regards to the satellite changes performed by Inmarsat.
All in all, I wish to welcome you to an exciting 2014 from a SATCOM perspective and please inform us on how we can assist you in the best possible way.
Alphasat: the new generation of satellite
Alphasat is the largest European telecommunications satellite ever built, with a total mass of more than 6.6 tonnes at launch. It supplements Inmarsat’s existing I-4 series, providing coverage over Europe, the Middle East and Africa from its in-orbit location at 25 degrees East.
The plan is to replace I-4F2 in June 2014, just with a reduced footprint, but with many new features and increased capacity.
The new footprint change will not affect the coverage, but will affect some terminals depending on the software installed. Therefore, it’s important that maintenance centers, owners or avionics engineers update software according to the hardware manufacturer’s service information letters (Honeywell, Rockwell Collins, Thales and Cobham). In most cases a simple ORT update is enough, Satcom1 will of course support our customers if needed in the process. Presently, Satcom1 is waiting for Service Information Letters from hardware manufacturers, and will send it directly to you when available.
Operating over China, Beijing SAS
The Chinese telecom regulator, the MIIT (Ministry of Industry and Information Technology) requires all SwiftBroadband (SBB) voice and data traffic originating from aircraft within Chinese airspace to be landed at a Chinese ground station. The ground station must operate in accordance with local laws and regulations.
Inmarsat has issued SDM Change Notice 11 (CN11) that will enable SwiftBroadband terminals to seamlessly handover to the correct SAS when entering or leaving Chinese airspace without any interruption of service. However, terminals that have not implemented CN11, will experience force de-registration of the aircraft terminal, as it enters or leaves Chinese airspace. Inmarsat anticipate that this new functionality in their ground network will be in place by the end of May 2014.
While introducing the Beijing SAS with the latest version of the (Service GPRS Support Node) SGSN (CP02) there have been instances of terminals showing some unfortunate failures. It has been revealed, upon investigation that these terminals were still running out of date software. Inmarsat therefore recommends channel partners to liaise with aircraft operators to ensure that terminals are running latest software in order to minimize the negative impact for the end users.
Introducing new series! Partner feature: EMTEQ’s eConnect™ well arrived on the global business aviation market.
We would like to introduce you to our new series simply called: Partner Feature. In upcoming SAT2U editions we will present each one of our hardware partners to you in order to help you choose the best router hardware suited for your business jet size and your needs.
As a first one – EMTEQ, our long-term partner, one of the first ones who launched the advanced router with Satcom1 AvioIP software inside. Let’s take a look.
Product: EMTEQ eConnect™,
Description: Airborne router with IFE HD upgrade options
Launched: Q1 2013
- Dimensions LxWxH: 218x152x84 mm (8.6x6x3.3 in)
- Weight: 1.8 kg (4 lbs)
- 7 General Purpose Inputs plus WiFi On/Off
- 7 Gigabit Ethernet ports
- Managed or Unmanaged; WAN or LAN
- 2 – Full Speed USB 2.0
- 2 – HD-SDI video outputs
- Analog & Digital audio outputs
- Power: 600mA (17W)
With Satcom1’s AvioIP router application software on board, the eConnect™, features the highest levels within cabin communication functionalities. It means that business leaders can benefit from a broad range of cabin communication, connectivity and user management solutions, from ordinary voice and shared IP or streaming based internet, to VoIP, SIP, video conferencing, IFE, VPN and data channel aggregation and acceleration, WIFI and cabin light management.
Read more about eConnect™
Meet our TEAM: Hans Norring
We are pleased to introduce you to our new team member: Hans Norring, being the first Satcom1 team member featured in ‘’Meet our TEAM’’ series.
We are extremely happy having Hans on board and we are certain he will contribute significantly to Satcom1 team effort in order to bring the VVIP service quality to more and more satisfied customers. If you want to know more about Hans’ impressive experience in SATCOM, continue reading!
Name: Hans Norring
Role: Product Manager
Joined Satcom1: January 2014
Problem-solver, product and project manager with over 30 years of experience in SATCOM installation on business jets, aircraft system electronics, maintenance, R&D, test engineering and quality management.
Experience: Hans brings with him 33 years of experience in the field of SATCOM engineering and installation.
At his almost 16 years as System Engineer/Project Manager at Thrane & Thrane (now: Cobham) he was in charge of design and construction of: aeronautical equipment, configuration and test of SATCOM onboard aircraft, design of SATCOM network and interfaces in business jets, test JIG, test modules and larger test setups. He was a primary contact to component suppliers under the development phase, modifications, repairs and measurement of prototype PCB´s, HALT and HASS testing prototype apparatus, aeronautical DO 160 approval.
Read the full profile here
Congratulations to the winner in the last edition of Sat2u!
For a chance to win another Danish Luxury Prize, email the following answers to Satcom1
1. What date was the first successful launch of Inmarsats new I5 satellite?
2. Alphasat is the largest European telecommunications satellite weighing a total mass of roughly how many tonnes?
3. What month did Satcom1's new product manager Hans Norring join the company?